Returns & Exchanges
We want you to be stoked on your gear. If you are not completely satisfied with your purchase, we are here to help.
30-Day Return & Exchange Policy
We offer a 30-day return policy from the date of delivery. Items must be in new, unused, and original condition with all tags attached and packaging included. For hygiene reasons, we cannot accept returns on face masks, socks, or any undergarments unless they are unopened in their original packaging.
How to Initiate a Return or Exchange
To start a return or exchange, please visit our Returns Center at pistecollect.com. You will need your order number and email address to generate a return label and instructions. We highly recommend using our prepaid return portal for a streamlined process.
Important Return Guidelines
- Original Condition: All items must be unused, unwashed, and have all original tags attached.
- Return Shipping: Return shipping costs are the responsibility of the customer, except in cases of our error or a defective product. The cost of your original shipping is non-refundable.
- Packaging: Please securely pack items in the original packaging or a similar box to prevent damage during transit. We are not responsible for items damaged in return transit.
- Proof of Return: We strongly recommend using a trackable shipping service and retaining your proof of postage. You are responsible for the package until it arrives at our warehouse.
- Final Sale: Items marked “Final Sale” are not eligible for return or exchange.
- Non-Returnable Items: Gift cards, face masks, and opened intimate apparel (like socks) cannot be returned.
Exchanges
For a different size or color of the same item, please process a return and place a new order for the desired item. This is the fastest way to ensure you get the correct product, as we cannot hold inventory for pending exchanges.
Processing Your Return
Once we receive your return at our warehouse, please allow 3-5 business days for processing. You will receive an email notification once your return has been completed. Refunds will be issued to your original method of payment. The time it takes for the refund to appear on your account depends on your bank or card issuer’s policies.
Damaged or Defective Items
Received a damaged or faulty product? Please contact us immediately at our support portal. Include your order number and photos or a video of the damaged or defective item(s). We will gladly send a replacement or issue a full refund, including any return shipping costs.
International Returns & Duties
For orders shipped outside of our primary region, customers are responsible for all return shipping costs and any import duties or taxes incurred. We cannot label these as “returns” on customs forms, and we are not responsible for parcels that do not reach our warehouse.
Still Have Questions?
For any other questions regarding your return or exchange, please reach out to our customer service team through our online help desk. We are happy to assist you.